“If someone is kind enough to work for you, you should be thanking them every single day (not the other way around). Owners who can do that are going to retain top talent.” – Ken McGarrie
Ken is the co-founder of Korgen Hospitality — a nationwide consulting firm dedicated to helping restaurateurs reach their potential through effective leadership and maximum profitability. He’s also the author of The Surprise Restaurant Manager — which is not only a title many can relate to, it’s a complete field guide to being a restaurant manager:
Ken’s Zone of Genius 👉 Empowering others + developing better communication and appreciation for those he works with.
In this episode, we cover a lot of ground:
- Ken’s musical roots…
- Practical ideas restaurants can use to better empower their team…
- Why he only charges for improvements that can be measured…
- Why the fine dining sector is it in for the ‘long haul’…
- And more.
Here are a few questions this episode will help you answer:
🤔 How the hell can you have great management when bartenders and servers are traditionally better incentivized financially?
🤔 Can restaurateurs overcome the current staffing shortage when many folks can earn more collecting government assistance than they can working at a restaurant?
🤔 What are the ways we can rebuild the industry from the inside out so that it’s sustainable and profitable?
Want to get to know Ken McGarrie?
Listen to this episode!
Then, Follow Ken:
📕 Buy His Book: The Surprise Restaurant Manager
💻 Check out Korgen Hospitality