Missed Call Text Back for Restaurants

With 80% of people prefering to text than leave a voicemail, we make the no-brainer case for a Missed Call Text Back system for your restaurant—and show you how to do it quickly and easily with HighLevel

Missed Call Text Back Systems: Unlocking Restaurant Potential

For restaurants, missed calls represent missed opportunities to convert callers into loyal guests. Research shows that over 60-70% of missed calls indicate strong buying intent, whether it’s for making bookings, inquiring about catering, or exploring what the restaurant has to offer.

The Missed Opportunities:

1. Converting Visitors into Loyal Guests: Each missed call is a chance to foster guest loyalty by addressing their needs effectively.
2. Generating Booking and Catering Inquiries: Missed calls often signal potential bookings or catering inquiries, which can lead to lost revenue and growth opportunities if not engaged with promptly.
3. Creating a Powerful First Impression: Every missed call is an opportunity to make a positive initial experience, and not responding promptly can risk creating a negative impression.
4. Seizing Other Revenue-Generating Opportunities: Missed calls can also represent various revenue-generating opportunities, such as special events or collaborations, which can open doors to diverse business prospects.

The Transformation Opportunity:

Implementing a Missed Call Text Back system allows restaurants to bridge missed connections and turn potential losses into valuable engagements. It’s about unlocking the full potential of each call to foster customer loyalty, generate revenue, and create exceptional dining experiences.

Discover how this simple yet powerful system can reshape your restaurant’s engagement and propel it to new heights!

Let’s Dish Out Some Stats:

1. 99% of text messages get opened faster than missed calls.
2. Restaurants using text-back systems have reported a 20% boost in sales by engaging customers with appealing offers and specials.
3. Around 70% of people prefer texting for support, making a text-back system a perfect fit for catering to their needs.
4. Approximately 35% of customers find it easy to place orders via text, providing a smooth and efficient way to serve up delectable dishes.

Ultimately, embracing text messaging to communicate with guests is a powerful way to leave a lasting impression and show guests your hospitality—before they even set foot in the restaurant.

Setting Up Your System: How to Implement a Missed Call Text Back System for Your Restaurant Using HighLevel

Step 1: Get a 14 day free trial of HighLevel here. Caveat: HighLevel is a bit of a beast. But fear not, if you need help getting set up or have questions, we’re here to help. Drop me an email at [email protected] if you get stuck.

Step 2: Set up your sub-account settings. This is straightforward and shouldn’t take longer than a couple of minutes.

Step 3: Once your restaurant is set up with its own sub-account, go to it. Then, go to your sub-account settings > Phone Numbers > Add Number > Add Phone Number

Step 4: Now you can go ahead and choose any number you’d like to buy

Don’t worry too much a) about the area code, and b) about changing your number. 99.9% of people don’t pay attention to either of these.

Select the number you’d like and hit “Proceed to Buy”.

Step 5: Congratulations, you’ve just entered the realm of text message marketing — you can now not only set up this Missed Call Text Back System for your restaurant, but also engage in two way text conversations with guests, set up text message automations, have a text widget on your website, and so much more.

But for now, let’s get this initial set up done! Click “Learn More” under Configure Number:

Step 6: Configure your new number—the main thing here is to ensure it forwards to your existing phone number.

Step 7: Go to Settings > Business Profile, and scroll to the bottom to toggle Missed Call Text Back on and set your message.

Finally, you’ll want to get the LeadConnector app so that you can be in communication directly from your phone. Get the app at Apple or Google and login using your HighLevel login credentials.

Congratulations! Your Missed Call Text Back adventures have begun. BUT THIS IS JUST THE BEGINNING…

We’ll often start restaurants off like this to show them just how many calls are going missed. Of course, this creates another channel to be managed (but it’s worth it).

While outside of the scope of this post, you can also set up a Missed Call Text Back system for your restaraurant that provides a menu of options—so you can automate away questions you get again and again.

For example:

When they respond with those numbers, we’ll send them the appropriate response.

You can even make it so that the system only fires at speciics times:

Will you embrace text marketing and a Missed Call Text Back System at your restaurant?

Embracing a missed call text back system adds innovation to your restaurant’s canvas, engaging and satisfying customers for delightful dining experiences.

Whip out those smartphones, set up that text-back system, and watch as your restaurant transforms into an efficient and flavor-filled engagement hub.

Remember, it’s not just about the food on the plate; it’s about the experience served alongside it. With a text-back system, you ensure your customers feast on a delightful journey from dial tone to dining table. Cheers to a text-tastic dining adventure!